(SOLVED) . What is one way to influence a key stakeholder in believing in your idea when they are resistant to buy into it?
44. What is one way to influence a key stakeholder in believing in your idea when they are resistant to buy into it? a. Ask for feedback and then change your pitch to what they want to hear. b. Nudge them by changing your approach to a more subtle one. c. Continue to present it to them until they say yes. d. Do nothing – you don't want to come across as being too pushy.
45. One way to describe how information can spread, especially on social media is_________ Connection Social networks Contagion Communication networks
46. _________ provide an overview of the structure, roles, and reporting within an organization. Organized files Spreadsheets Hierarchies Organization charts
47. Which of the following is NOT one of the three persuasive means of conveying a message? a. Ethos b. Logos c. Kairos d. Pathos
48. What type of teams are ones that are in different units and do work that is not typically performed within an organization? a. Support teams b. Leadership teams c. Work teams d. Parallel teams
49. What is the importance of a governing board in an organization? a. It provides the funding needed to run certain initiatives within an organization. b. It plays a crucial role in establishing accountability and setting the mission of the organization. c. It is responsible for the hiring and firing of all staff members. d. It owns the organization and all decisions must flow through it.
50. Piper has her team extremely organized, so much so that they have a set repeatable process. Sometimes they succeed, sometimes they fail, but it doesn't matter as long as they follow the same process each time. Why is this not the healthiest approach to organizational learning? a. Because the workplace becomes more of an assembly line. b. Because the team will eventually fail all the time. c. Because it becomes almost impossible to learn from failure. d. Because the work environment doesn't have any innovation.
51. In order to motivate the physicians at my work, I often encourage them to write a brief justification as to why they've decided to prescribe a certain medication using our electronic system. What type of motivation tactic am I using here? a. I am nudging them to perform a task that is needed to be completed. b. I am pointing out what they've done wrong and how they should correct it. c. I am providing them with the hospital protocols that they must follow. d. I am singling out the main problem with their documentation and showing them how to correct it
. 52._________ are categorized as a universally shared need for an employee to be valued and to have interesting, meaningful, and enjoyable work. Fairness tactics Extrinsic motives Universal motives Motivation tactics
53. __________occurs when different stakeholders within a health care organization have opportunities and access to power based on their circumstances within the organization. Power abuse Organizational politics Power stratification Relationship conflict 54. What type of power is sourced from the less formal aspects of an organization? a. Knowledge-based power b. Structurally derived power c. Individual power d. Culturally derived power
55. What is one of the main reasons that cause a high turnover of nurses within a health care organization? a. Poor work environment b. Unclear directions c. Low pay d. Poor leadership
56. What is one benefit of evidence-based medicine? a. It helps health care professionals make clinical decisions through the identification and application of scientific information. b. It takes humans out of the decision-making process and relies only on technology. c. It proves that the higher the morale is of the health care providers, the more accurate they will be in their health care practices. d. It rejects any use of scientific information in the making of health care decisions.
57. The various methods of tangible assistance, the removal of organizational barriers, the sharing of information, and the development of structure can all be referred to as _______ Inclusive leadership Administrative leadership Interpersonal support Instrumental support
58. What is considered a communication technique where two people communicate and both feel understood by the other? a. Feedback b. Communication networks c. Speaker-listener model d. Stakeholder analysis
59. When someone is using their authority in a way that is not appropriate, this is often referred to as_______ Task conflict Power abuse Winner’s curse Power stratification
60. If the _______ is distorted within communication, then the message gets blocked or miscommunicated. Stakeholder Receiver Feedback Sender
61. The theory that implies that there is no singular set of preferred behaviors or traits that predict if a person will be an effective leader – it is all dependent of the circumstances is known as ________theory. Behavioral Contingency Trait Relational
62. In order to motivate my employees, I offered bonuses for everyone who exceeded their monthly sales quota by more than 10%. What type of leadership model am I using here? a. Transformational leadership b. Technical leadership c. Transactional leadership d. Adaptive Leadership
63. When someone experiments with different tasks to come up with the next new innovation, they are Conforming Testing Learning Discovering
64. The actions that must be accomplished in order to attain the larger aspirations of the organization are Objectives Goals Strategic implementation Administrative activities
65. Which of the following is NOT a reason for health care systems being slow to change? a. Health care delivery is heavily influenced by the medical profession b. Consumerism is a newcomer to health care c. There is more money and funding in keeping the original health care systems d. There is a widespread lack of valid data
66. What is the importance of a job redesign in an organization? a. It motivates an individual by changing parts of their job to make them happier. b. It identifies the weakest link on a team and reallocates them to a different role. c. It directly matches a job with an individual's best skills. d. It ensures that employees are sharp and well-rounded in an organization.
67. When the insured individual utilizes more health care than he/she would if he/she had to pay for particular services out-of-pocket then _______occurs. Moral hazard System default Patient lock-out Iron triangle
68. Why is it important to have a list of stated values within an organization? a. It reaffirms any assumptions made about what the organization does. b. It influences organization culture, and states the rules for which the organization functions around. c. Each organization is required by law to have a set of values defined and listed for all to view. d. It humanizes the organization, and shows that it cares about its clients and employees.
69. What are the informal connections made by groups of people and the broader environment that includes their work and lives? a. Organizational politics b. Patient-centered communication c. Communication networks d. Social networks
70. The degree to which decisions are made lower in the organization is called ______ Centralization Personalization Decentralization Representation.
71. A method that incorporates aspects of both programming and feedback approaches, and encompasses technical concerns with information flow and task interdependence is _________ Relational coordination Unit communication Interdependence Group coordination
72. What is a common issue that the United States, India, and China all face when it comes to health care systems? a. An increase in incidence of diabetes, obesity, and hypertension. b. A decrease in trained health care professionals. c. An increase in birth rates amongst 40-45 year olds. d. There are not enough hospitals to serve the growing population.
73. Teams are groups, but not all groups are teams. Why? a. Teams lack a defined purpose; groups have a set goal. b. Team members do not need to be part of a group. c. Groups cannot exist without first having a team in place. d. Teams have a unified goal; groups do not have a common purpose.
74. What is the most important relationship in health care? a. The one between the patient and his/her insurer b. The one between physicians c. The one between the physician and patient d. The one between the physician and the nurses
75. The influence that one person has to reward another individual is referred to as what? a. Structurally derived power b. Culturally derived power c. Knowledge-based sources of power d. Individual sources of power
76. As a manager, why is it important to practice fairness in the workplace? a. It ensures that every employee to be treated the same way regardless of their role. b. It allows a manager some leeway when it comes to having to discipline an employee. c. It helps an employee understand that the outcomes of their actions are directly correlated to their contributions. d. It is the best way to determine the distribution of raises and bonuses.
77. Which of the following is NOT a reason why teams are crucial in health care organizations? a. They are needed to perform any surgical task. b. They improve patient outcomes and satisfaction. c. They reduce risks of lawsuits. d. They help reduce costs.
78. What is commonplace in health care organizations? a. Turnover b. Silos c. Lawsuits d. Confusion
79. What is a micro perspective? a. A look at one unit within an organization. b. The internal environment of organizations. c. The external environment of organizations. d. A look at one or two individuals within an organization.
Expert solution paper
44. Option B is the correct answer as a key stakeholder who didn't quite get along with previous presentation or idea, will surely not get along if that idea was presented in similar manner. A more subtle approach is required afterwards as stakeholder will be sensitive owing to the first presentation and hence the idea has to be delievered without getting influenced by the first one.
Option A is incorrect as changing pitch to what they want to hear will make one submissive and will never result in acceptance of one's idea.
Option C is incorrect as the same approach will not result in success if stakeholder rejected it first time, even if one tries it again and again.
Option D is incorrect because without doing anything, key stakeholder will not be introduced with your idea and the chances of its acceptance will be zero.
Information spread on social media can be called as Contagion.
Contagion in literal terms means "To spread from one to another." It was used for referring to disease spread and now it is also used for referring to spread of information on social media.
Connection is a broad term that can mean many things and is not particularly related to spread of something and hence is not the correct answer.
Social network is a network that is established on social media for different kinds of activities.
Communication network is either physical or virtual conversation platform which does not quite sit right with spread of information.
Hierarchies provide the idea of positions, roles and reporting system in an organisation.
Organisation files refer to a form of data collection and does not describe the roles of different people in an organisation.
Spreadsheet is an excel file that collects and sorts data into presentable simple form, and it does not quite describe what is asked in question.
Organizational charts are the charts of data and progress of organisation and not about the various positions in the organisation.
Option C is correct. Kairos is not a persuasive means of conveying a message. Kairos refers to time when conditions for making decisions are right.
Option A, B, D are incorrect as all are part of effective persuasive means of conveying the message.
Ethos : Speaker's character and credibility
Pathos : Emotional bond made with audience
Logos : Logical and rational arguments